Bloody computers!

There're great when they work and a pain in the arse when they don't!  Our home PC was running abit slow so I innocently thought a quick system update would help........Oh no! It stuck on a screen that asked about keypad layout and I couldn't get passed it. Got on touch with Microsoft on a chat connection and was taken through afew things that didn't help. Was told that windows 10 had got corrupted and a needed to download a version from an email they'd send me. I did this and nothing happened so next day I got in touch again, after a while the person I was chatting to said he'd have to 'escalate' the problem and I'd get a phone call the next day. This happened and I must say the fella I spoke to, Mohsin, was brilliant! On and off over then next seven hours he talked me through things and also remotely took over and eventually sorted out the problem. He was a star! PC is pretty well back to normal and through his expertise we didn't loose the info on the our PC, there's some minor issues, PDF's I cant open etc but nothing much. He's booked to phone back today to check back that everything is OK, in fact I'm waiting for his call now. I should say all this was completely free, I really can't fault Microsoft aftercare service, it might take a while but it does get sorted. Phew!